By accessing or using the services of Black Spot Cleaning Services through blackspotcleaningservices.com, you agree to comply with these Terms & Conditions. These terms apply to all residential and commercial customers across Dubai, UAE. If you do not agree with any part of these terms, please do not use our services. We may update these Terms & Conditions at any time without prior notice. Continued use of our website or services means you accept the latest version of these terms.
Scope of Services
Black Spot Cleaning Services offers various professional cleaning services, such as house cleaning, office cleaning, deep cleaning, villa cleaning, apartment cleaning, commercial cleaning, hotel cleaning, carpet cleaning, sofa cleaning, kitchen cleaning, bathroom cleaning, post-construction cleaning, and construction site cleaning.
All services are provided based on the scope that is agreed on at the time of booking the service. Additional services beyond what has been agreed upon for the particular service will be billed separately. Even as we try our best to deliver all our services in the best way possible, slight differences in service delivery might happen, depending on the state of the property, accessibility, and other site-specific conditions.
Booking and Scheduling
Reservations can be done via our formal means of communication, which include our phone, WhatsApp, email, or our website. Clients should be ready to provide us with accurate reservation details, which include the service location, preferred day and time, among other instructions.
Reservations will be made based on the availability of our team. Though efforts are made by us to always show up on time, there might be some instances where this might not happen because of various reasons, such as traffic or bad weather. The client should ensure that the location is easily accessible during the time of the appointment.
Pricing and Payments
The cost of the service will be dependent on the type of cleaning service, property size, its condition, and any other special requests you may have. Payment is to be made after the service, unless otherwise discussed. We accept payment using approved modes of payments. Any extra services needed while on the job will be paid for after customer approval.
Customer Responsibilities
It is the customer’s duty to create a safe environment where the cleaners can do their work. Any valuable, delicate or confidential property must be put away before the work starts.
Any special instructions that you have, restricted areas, or damaged goods should be communicated to the cleaning staff before they start working. It is also important to ensure the availability of basic utilities like electricity and water. Our company will not be liable for delays or incomplete services due to customer’s mistakes.
Service Limitations
Our cleaning services are done on surfaces and areas that are safe and accessible to some extent. Even though our cleaning services are done professionally and by the best equipment, we cannot be sure that we will get rid of permanent stains, discolorations, mold damages, and aging problems.
The results may differ according to the condition of the premises. We are not liable for any preexisting damages or damages caused due to any structural or maintenance problem. Some cleaning jobs might require extra time and expenses.
Cancellation and Rescheduling
Any customer who wishes to cancel or change their appointment date must inform us as soon as possible. We will make efforts to arrange for your request according to our availability. Our black spot cleaning services company is free to cancel or change appointments according to its discretion, as per its operational necessities, safety considerations, and unforeseen conditions. The charges that may arise from such situations will be intimated beforehand.
Liability and Damages
Our team takes reasonable care while performing every cleaning service. If you believe any damage has occurred during the service, it should be reported immediately after the work is completed. Claims submitted after a significant delay may not be accepted. Our liability is limited to the value of the service provided and does not include indirect, incidental, or consequential losses. We are not responsible for pre-existing damage, hidden defects, or deterioration discovered during the cleaning process.
Data Usage and Privacy
We only collect personal information that is essential for processing reservations, communicating with you, and delivering our cleaning services. Your personal information is stored safely and will not be disclosed to any third party unless authorized by you, except when compelled by law. Personal details of our clients can be utilized in order to confirm their appointments, inform them about their service status, provide customer support, and collect feedback. We ensure that all your personal information is well-protected, and we urge our clients to keep their personal details current.
